SHIPPING POLICY

PRODUCT SHIPPING

We ship domestically with USPS, priority and first class shipping, pricing is based upon weight and location. Online orders are shipped within 2-4 business days from the date of your order (weekends excluded) Orders placed during peak Holiday times or seasons may see additional delays.

Customers will receive an email notification after their shipment has been fulfilled that includes USPS tracking information. SYRACHA'CUSE Specialty Foods is not liable for shipments damaged or lost during shipping. please contact our support team so we can help resolve any shipment or damage issues. 

SOME CARRIERS OCCASIONALLY EXPERIENCE DELAYED TRANSIT TIMES. PLEASE CHECK YOUR TRACKING OR CONTACT US IF YOU DON’T RECEIVE YOUR ORDER WITHIN 10-14 BUSINESS DAYS SO WE CAN HELP YOU RESOLVE

APPAREL SHIPPING

Our apparel is fulfilled and shipped separately from your products. Please allow up t0 14 days from the date of your order to receive your apparel items. Please refer to the size chart to choose your correct size as we are unable to accept returns for sizing issues. Please contact us with any questions, we're here to help.

CANADIAN SHIPPING 

We ship Internationally with USPS First Class International Package the estimated delivery time is 6-10 days. Although we try to provide you with the best International shipping rates and experience possible SYRACHA'CUSE is not responsible for additional customs or taxes applied to your order by certain Countries. All fees imposed after shipment are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS & REFUNDS

We want you to be completely satisfied with your purchase and will gladly accept unopened and unused (new product) to be eligible for a refund (less shipping charges) within 30 days from your original purchase date. Please send us an email to info@syrachacuse.com describing the reason for your return, we promise we'll do our best to try and resolve your problem promptly

DAMAGED SHIPMENTS

We take great pride in packaging your products and carefully inspect your order prior to shipment; upon receiving your package please inspect for any signs of damage and notify us within 3 days of receiving. 

In the event your products are damaged from shipping, please photograph the damage and email us as to how you would like for us to resolve your claim to info@syrachacuse.com. We promise to resolve promptly.

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