FAQ's

 Where can I purchase your products locally? 

Our hot sauces and specialty foods are available at select cafes, fine retailers, and specialty stores throughout New York State Click here to find a store nearest you. You can also find our products plus many specialty and seasonal sauces by visiting us at festivals, events and farmers markets across New York State

What's the shelf life of your products?

Our hot sauces and mustards and specialty sauces are vinegar based making them shelf stable up to two years. However why wait, we think they're best enjoyed within 12 months of purchasing.

Do I have to refrigerate sauces after opening?

We recommend refrigerating our hot sauces, mustards and specialty sauces after opening to maintain maximum freshness.

Are your products Vegan?  

Many of our sauces are vegan please visit our store or click here for a list of our vegan friendly products

Are your products Gluten-Free?

All our gourmet hot sauces with the exception of our beer infused hot sauces are gluten-free 

I'm interested in carrying your products in my restaurant. 

Our food service restaurant program allows you to offer your customers our original flavor hot sauce table-side to your customer at a price that competes with the national brands. Email us at info@syrachacuse.com for more information. We promise to back in touch with you right away.

I'm interested in carrying your products in my store. 

We'd love to work with you please send an email to info@syrachacuse.com that includes your store name and contact information. We promise to back in touch with you right away.

Do you offer fundraising programs?

Yes, you can learn more about our fundraising by selecting this link or send us an email to info@syrachacuse.com and tell us more about your fundraising project. We promise to get right back with you.

Do you offer volume discounts for weddings, corporate gifting or special occasions?

Yes, we'd love to work with you or your company on your special project. Simply send us an email to info@syrachacuse.com with a brief description of your ideas. We promise to get back with you right away.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Amazon Pay, Paypal, Google Pay, Apple Pay, Stripe, Square, Shopify Pay

Have other questions or need additional assistance? 

The best way is to reach us is via email to info@syrachacuse.com. If you need to speak with a customer service representative directly you can reach us via our chat located on our website or thru our customer service department at (315) 399-0967 Monday thru Friday from 8:30 am-5:00 pm EST. You may also reach us in writing at 

SYRACHA'CUSE Gourmet Sauces
2005 Drummers Court, Suite 10
Baldwinsville, NY 13027
(315) 399-0967
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