FAQ's

We offer several types of subscriptions. All subscriptions require customers to establish a log In account in order to manage their subscription  

Our single product subscriptions allow you to choose your favorite sauce and a reorder frequency from one to three months, your renewal will ship on the anniversary date of your original order based on the frequency you select. You can log in to your account to swap out sauces for another flavor anytime before your next subscription ships.

With our month to month 6 month semi-annual and 12 month annual subscription we select the hot sauce of the month based upon seasonal batch rotations and popular hometown favorites. You'll be charged the published price plus shipping at checkout and your first order will ship within 3 days of your purchase, thereafter you'll be charged on the first of each month the subscription price plus shipping and your next order will ship on the 3rd and 5th of that month and for the subscription period chosen after which time your subscription will expire automatically. You can log into your account to update your address, update billing, pause or cancel your subscription. Please contact us for any questions or assistance on our subscriptions. We're here to help!

How do prepaid subscriptions work? You may prepay with our 6 or 12 month subscriptions. These are perfect for gifts and also offer you the added savings verses the month to month plan. You'll be charged the published price plus shipping at checkout and your first order will ship within 3 days of your purchase future orders will ship between the 3rd and 5th of each month and for the subscription period chosen after which time your subscription will expire automatically. Please contact us for assistance on prepaid subscriptions. 

How do gift subscriptions work? Choose "give as gift" and our system will email a gift recipient after checkout to recipient. The email will have a link for your gift recipient to select and log in on to our site establish an account and enter in their own shipping information. Gift subscription will automatically expire after the prepaid period runs out. Please contact us for assistance with gift subscriptions. We're here to help!

What's your cancelation policy? How do I skip a shipment if I have too much sauce? Cancel anytime. Skip a shipment. We always make it easy simply log into your account If you're confused, send us an email or chat us with via our website, we're happy to help.

How can I contact you? The best way is to send us an email to info@syrachacuse.com However, if you need to speak with us directly you can reach us via our chat button located on our web site or customer service at 315.399.0967 Monday - Friday from 8:00am-5:00pm EST

Where can I buy your products locally? We're available at select cafes, retailers, and specialty stores throughout New York State. You'll also find us at many festivals, events and farm markets Click here to find a store nearest you.

What's the shelf life of your products? Our hot sauces are vinegar based which is a natural preservative making them shelf stable indefinitely. However why wait, we think they're best enjoyed within 12 months of purchasing.

Do I have to refrigerate sauces after opening? We recommend refrigerating our products after you open to maintain maximum freshness.

Are your products Vegan?  Most of our sauces are Vegan with the exception of our Honey Cayenne hot sauce, Spicy BBQ Sauce and Syracuse Wing Sauce 

Are products Gluten-Free? All our hot sauces with the exception of our beer hot sauces are gluten-free 

What's your return policy? Unfortunately food items are non-returnable, however we want you to be completely satisfied with your purchase. Please send us an email to info@syrachacuse.com describing your concern and we promise we'll do our best to try and resolve it 

Do you ship internationally?  We'd love to ship your family and friends a gift of local flavor. Simply complete the online order process as normal.

I'm interested in carrying your products in my store? We'd love to work with you please send an email to info@syrachacuse.com that includes your store name and contact information. We promise to back in touch with you right away.

Do you offer a fundraising program? Yes, please get in touch with us or send an email to info@syrachacuse.com and tell us about your fundraising project

Do you offer volume discounts for weddings, corporate gifting or special occasions? Yes, we'd love to work with you or your company on your special project. Simply send us an email to info@syrachacuse.com with a brief description of your ideas. We promise to get back with you right away.

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