FAQ's

We offer several types of subscriptions, each subscription require customers to establish a log In account in order to manage their subscription  

Single product recurring subscriptions: Allow you to select your favorite sauce and a reorder frequency from one to four months, your renewal will ship on the anniversary date of your original order and the frequency you select your renewal will end on the frequency you choose. You can also select on-going to continue having a sauce delivered beyond your original reorder frequency. You may also swap out sauces for another flavor anytime before your next order ships. Changes to your subscriptions can all be made by logging into your account 

Monthly Hot Sauce Subscriptions: Month to month plans are charged the published price at checkout and your first order will ship within 3-5 days of your purchase, thereafter you'll be charged on the first of each month the subscription price and your next order will ship within 3-5 of that month. Your subscription will continue for the duration of the subscription period after which time your subscription will expire automatically. You may log into your account to update your address, update billing, pause, skip or cancel your subscription anytime after your first order. Please contact us for any questions or assistance on our subscriptions. We're here to help!

How do prepaid subscriptions work? You'll be charged the full 12 month published price at checkout and your first order will ship within 3-5 days of your purchase, future orders will ship between the 1st and 5th of each new month for the duration of the subscription period after which time your subscription will expire automatically. Please contact us with any questions or assistance on our subscriptions. We're here to help!

How do gift subscriptions work? Choose "give as gift" and our system will email a gift recipient after checkout to the recipient. The email will have a link for your gift recipient to select and create a log in to establish an account and enter in their shipping information. Gift subscription will automatically expire after the prepaid period runs out. Please contact us with gift subscriptions questions. We're here to help!

Can I cancel my subscription? How do I skip a shipment if I have too much sauce? You may pause, skip or cancel a shipment or subscription anytime by simply logging into your account  Still have questions or need help, send us an email or chat us with via our website, we're happy to help.

How can I contact you? The best way is to send us an email to info@syrachacuse.com However, if you need to speak with us directly you can reach us via our chat button located on our web site or customer service at Monday - Friday from 8:00am-5:00pm EST 315.399.0967 

Where can I purchase your products locally? We're available at select cafes, fine retailers, and specialty stores throughout New York State. You can also find all our products plus many not available on our website at our company store located inside Destiny USA, in addition you'll also find us at festivals, events and farmers markets across New York State Click here to find a store nearest you.

What's the shelf life of your products? Our sauces are mostly vinegar based which is a natural preservative making them shelf stable up to two years. However why wait, we think they're best enjoyed within 12 months of purchasing.

Do I have to refrigerate your sauces after opening? We recommend refrigerating our products after opening to maintain maximum freshness.

Are your products Vegan?  Most of our sauces are Vegan with the exception of our Honey Cayenne hot sauce, Syracuse Style BBQ Sauce and Wing Sauce 

Are your products Gluten-Free? All our hot sauces with the exception of our beer hot sauces are gluten-free 

What's your return policy? Unfortunately food items are non-returnable, however we want you to be completely satisfied with your purchase. Please send us an email to info@syrachacuse.com describing your concern and we promise we'll do our best to try and resolve it 

Do you ship internationally?  We'd love to ship your family and friends a gift of local hometown heat & flavor. Simply complete the online order process as normal.

I'm interested in carrying your products in my restaurant. Our food service restaurant program allows you to offer your customers our locally crafted original flavor hot sauce to your customer at a price that competes with the national brands. Email us at info@syrachacuse.com for more information. We promise to back in touch with you right away.

I'm interested in carrying your products in my retail store. We'd love to work with you please send an email to info@syrachacuse.com that includes your store name and contact information. We promise to back in touch with you right away.

Do you offer fundraising programs? Yes, please get in touch with us or send us an email to info@syrachacuse.com to tell us more about your fundraising project

Do you offer volume discounts for weddings, corporate gifting or special occasions? Yes, we'd love to work with you or your company on your special project. Simply send us an email to info@syrachacuse.com with a brief description of your ideas. We promise to get back with you right away.

Have other questions or need additional information: Contact us at

SYRACHA'CUSE® Specialty Foods
2005 Drummers Court, Suite 10
Baldwinsville, NY 13027
315.399.0967 

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